PAY FOR YOUR INVOICE

PAYING YOUR INVOICE: Invoices must be paid before laundry is returned. The only exceptions here are business customers with pre-approved payment plans. Payments are made online via credit/debit card. Or upon booking request note Cash in Hand.

LAUNDRY COLLECTION

You don’t have to be home for laundry collection. You can either meet us at the door, or leave the items in a safe area for collection. This is something you can add to the NOTES section when booking, or advise your Wash & Go Laundry prior to collection.

HOW DO I LEAVE MY LAUNDRY FOR COLLECTION?

HOW DO I LEAVE MY LAUNDRY FOR COLLECTION? You can leave your laundry in a garbage bag, plastic bag, or reusable bag. First-time customers will receive a branded Wash & Go Laundry bag with their returned items to reuse for future services.

SEPARATING LIGHTS AND DARKS

SEPARATING LIGHTS AND DARKS: Your laundry will be sorted into lights and darks which will be washed separately (note that this will count as two loads and it will be weighed separately). If you would prefer these to be washed together, let us know on Contact us. 

SELECT PERFERRED TIME AND DATE FOR COLLECTION

TIME AND DATE: Customer is to (NOTE) in prior to booking when the BEST preferred time and date is for collection.  Customers are welcome to ask for ongoing service for weekly or fortnightly.

We will contact you to confirm. Via Email / Text 

ITEMS REQUIRING SPEACIAL TREATMENT

While we endeavor to check the care label of garments, it is important that you bring to our attention any items that need to be line dried or need other special treatment. 

Our washing service is a regular machine wash and tumble-dried service, if you need something different let us know. Note that we do not provide a dry-cleaning service. 

We can provide regular stain removal if you separate the items needing this, however if you need specialist treatment, we cannot provide this. 

WASH & GO LAUNDRY DETERGENT

Professional Hospitality detergents used for Loads, (Hair, Nail etc. Salons / Catering / Sport team garments / & more businesses.) LET US KNOW if you require special top-quality detergent for your service.